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Emotional Intelligence

• Theories Associated with Emotional Intelligence
• Can Emotional Intelligence be Developed?
• Components of Emotional Competencies
1. The Self-Awareness Cluster: Understanding Feelings and Accurate Self-Assessment
2. The Self-Management Cluster: Managing Internal States, Impulses, and Resources
3. The Social Awareness Cluster: Reading People and Groups Accurately
4. The Relationship Management Cluster: Inducing Desirable Responses in Others
• Importance of Emotional Intelligence at Workplace
• Importance of Emotional Intelligence in Civil Services


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