A few immediate steps can aid the transition, as technologists and business leaders strive to humanize the digital revolution.
Around the world, the trust deficit is growing. Concerns about the misuse of data by government institutions and businesses — especially with the frequent incidents of cyber attacks — have eroded people’s faith in the way data is being stored and managed.
The 2019 Edelman Trust Barometer reveals that people trust only those relationships that are within their control.
Only true transparency on the part of business leaders about data protection and usage can now regain public confidence.
Proactive policies are also urgently needed to restore people’s faith in new technologies.
An advocate of empathy-driven AI, Microsoft CEO Satya Nadella believes the world will have an abundance of ‘artificial’ intelligence but a scarcity of ‘real’ intelligence and human qualities like empathy.
The need, therefore, is to apply AI with a human touch. Every solution should be evaluated through the lens of the person who will be impacted by it, rather than only for its technological capabilities.
Being fair and equitable:
The connected world and the democratization of technology gives us a wonderful opportunity to remove disparities, provide open access to information, services, capital and skills, and create a more equitable and inclusive society.
However, we must learn from the previous Industrial Revolutions and ensure that technology does not serve the interests of only a few.
Hidden biases or imbalances in data can skew algorithms, leading in turn to skewed decision-making.
Wikipedia is a prime example of how even an open platform, that crowdsources content from all around the world, can perpetuate existing prejudices.
Only around 18 per cent of the biographies on Wikipedia are of women — a fact that prompted Jess Wade, a research scholar from UK’s Imperial College, to write a page a day through 2018 to correct the bias.