Rollout of IT 2.0 Application by India Post

Context

The Department of Posts has announced the rollout of the upgraded APT (Advanced Postal Technology) Application across select post offices in Delhi on 21st July 2025, marking a significant advancement in digital transformation of postal services.

IT 2.0 Application

The APT (Advanced Postal Technology) 2.0 Application is part of the Department of Posts' ongoing digital governance and modernization efforts under the broader India Post IT Modernization Project 2.0, which is aligned with the Digital India Mission.
The application is aimed at providing enhanced user interface, faster service delivery, and a secure, efficient system for back-end operations and customer-facing services in post offices.
The initiative involves a planned downtime on 21st July 2025, when no public transactions will be entertained across 36 post offices in Delhi to facilitate data migration, system validations, and final deployment.
This transition is critical for ensuring standardized, real-time, and transparent service delivery, with digital integration of functions such as parcel booking, tracking, savings accounts, mail delivery, and grievance redressal.
The initiative reflects India Post’s vision to become a technology-driven logistics and financial service provider, while maintaining its universal service obligation, especially in rural and semi-urban regions.