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Digital Transformation of Postal Services
Context
The Department of Posts (DOP) has undertaken comprehensive reforms under the Post Office Act, 2023, focusing on digital governance, infrastructure modernization, and service outreach, especially in rural India, as detailed in a recent press release by PIB dated 23 July 2025.
Legislative Reform and Digital Infrastructure:
- Post Office Act, 2023 came into force on 18 June 2024, replacing the archaic Post Office Act, 1898.
- It introduces a technology-neutral legal framework, aligning with digital governance principles.
- The Core System Integrator (CSI) supports mail, accounting, and HR activities, while CBS (Core Banking Solution) and CIS (Core Insurance Solution) integrate financial and insurance services.
Key Digital and Delivery Enhancements:
- 188 Parcel Hubs and 234 Nodal Delivery Centers established; handling 30% of India’s daily parcel volume.
- 450 Post Office Passport Seva Kendras (POPSKs) enhance accessibility to passport services.
- Real-time tracking through mobile apps and SMS alerts for Speed Post and Registered Post ensures transparency.
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