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India Post Digital Transformation Drive
Context:
The Department of Posts has rolled out the Advanced Postal Technology (APT) under its Information Technology Modernisation Project 2.0, covering all 1.64 lakh Post Offices across India.
Background:
- DoP implemented IT Modernisation Project 2012 (DOP IT 1.0) as a Mission Mode e-Governance project.
- Evaluation (IIPA, 2021) found it effective in service delivery, financial inclusion, and digital integration.
DOP IT 2.0 (2022–30):
- Objective: Integration of applications, intelligent platforms, and interconnected ecosystems for postal & financial services.
- Rollout of Advanced Postal Technology (APT) across all 1.64 lakh post offices.
Key Features of APT:
- Faster, secure, user-friendly postal services.
- QR-code based digital payment acceptance.
- Internal Mobile App (IMA) in rural post offices for:
- Capturing digital signatures,
- Real-time update of article delivery,
- Integrated digital payment (dynamic QR code).
Core Banking Solution (CBS) Initiatives:
- ATMs, Internet/Mobile Banking, NEFT/RTGS, ECS, e-Passbook, IVRS.
- India Post Payments Bank (IPPB) linkage with Post Office Savings Accounts.
IPPB Initiatives:
- Services available at 64 lakh access points.
- Aadhaar Enabled Payment System (AePS), Virtual Debit Cards, digital transactions.
Mail & Parcel Sector Initiatives:
- Mail and Parcel Optimization Project (MPOP) for automation, real-time tracking, workflow standardisation.
- 2024 Post Office Regulation: all parcels classified as accountable articles for tracking.
- Rural post offices can now handle all types and weights of parcels.
- Tech-integration: real-time status, API-enabled services, SMS notifications, automated sorting.
Significance:
- Expands financial inclusion via IPPB in remote areas.
- Boosts rural e-commerce logistics.
- Supports Digital India & e-Governance.
- Enhances trust and transparency with real-time tracking and digital signatures.
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