Context

Delhi’s AAP government launched its ambitious project to deliver public services at the doorstep of residents.

About

• From driving licences to marriage certificates, Delhiites can now apply for 40 government documents to be delivered at their homes for a nominal fee of INR 50 per service.
• The applicant would have to call 1076 and fix an appointment with a mobile ‘Sahayak’, who will go to their home and help with filling forms, payment of fees and collection of documents.
• The mobile Sahayak would then submit the documents at the government office concerned, which would post the certificate or licence once issued.
• The service is termed as first of its kind across the World.
• The project has been outsourced by the Administrative Reforms Department to VFS Global.
• In the past, current Lieutenant-Governor of Delhi had raised certain concerns regarding potential security threat from sahayaks.

Significance

• The citizen of Delhi will get rid of long waiting queues and harassment by middlemen and touts.
• The number of services to be home-delivered would be increased to 100 within three months.