Delhi’s AAP government launched its ambitious project to deliver public services at the doorstep of residents.

Context

Delhi’s AAP government launched its ambitious project to deliver public services at the doorstep of residents.

About

• From driving licences to marriage certificates, Delhiites can now apply for 40 government documents to be delivered at their homes for a nominal fee of INR 50 per service.
• The applicant would have to call 1076 and fix an appointment with a mobile ‘Sahayak’, who will go to their home and help with filling forms, payment of fees and collection of documents.
• The mobile Sahayak would then submit the documents at the government office concerned, which would post the certificate or licence once issued.
• The service is termed as first of its kind across the World.
• The project has been outsourced by the Administrative Reforms Department to VFS Global.
• In the past, current Lieutenant-Governor of Delhi had raised certain concerns regarding potential security threat from sahayaks.

Significance

• The citizen of Delhi will get rid of long waiting queues and harassment by middlemen and touts.
• The number of services to be home-delivered would be increased to 100 within three months.