The Indian Railway Catering and Tourism Corporation (IRCTC), as first-of-its-kind initiative, recently launched AI chatbot-- Ask Disha (Digital Interaction to Seek Help Anytime) to help its users with various queries.
Context
The Indian Railway Catering and Tourism Corporation (IRCTC), as first-of-its-kind initiative, recently launched AI chatbot-- Ask Disha (Digital Interaction to Seek Help Anytime) to help its users with various queries.
About
Significance
With AskDisha, IRCTC becomes the first and only government corporation in India to launch a chat-enabled helpdesk service program.AskDisha chatbot will provide seamless service to website and Android app users. It willfacilitate accessibility by answering users' queries pertaining to various services offered by IRCTC. Thus, it will ensure that customers have a stress-free experience and provide overall satisfaction.
Learning Aid
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