Citizen centric E-services provided by the Government
Citizen centric E-services provided by the Government
Published 5th Sep, 2019
Digital India programme
It was launched in 2015 for ensuring digital access, digital inclusion, bridging the digital divide and digital empowerment leading to India’s transformation into knowledge based economy and digitally empowered society.
This programme was implemented with a dedicated focus on making use of digital tools and techniques for the delivery of paper-less, presence-less and cash-less governance.
Direct Benefit Transfer (DBT)
It enables transfer of government benefits directly to the bank account of beneficiaries.
The de-duplication and removal of ghost beneficiaries have been remarkable in all schemes integrated with DBT.
There are benefits of DBT in citizen centric services, such as LPG Distribution, Public Distribution System (PDS) and Mahatma Gandhi National Rural Employment, Fertilizer Subsidy and National Social Assistance Programme.
DBT brings in efficiency, effectiveness, transparency and accountability in the Government system.
It enables paperless governance by providing private space on public cloud to citizens for storing their public and private documents.
It has provided a cradle to grave digital identity that is unique, lifelong, online and authenticable. This has led to de-duplication and removal of ghost beneficiaries in all schemes integrated with Direct Benefit Transfer (DBT).
It has enabled DigiLocker thus enabling Paper-less governance by providing public documents to citizens digitally and facilitating consent-based data sharing for availing services.
It has enabled eSign which provides easy authentication for digital transactions eliminating the need for physical presence.
Aadhaar Enabled Payment System (AEPS) facilitates banking services and digital payment.
Jan Dhan Yojana
It has provided financial inclusion to unbanked people and thereby, it has enabled banking, pension (PMSBY and PMJJBY) and insurance (Atal Pension Yojana) services to common citizens.
Common Services Centres (CSCs)
Common Services Centres (CSCs), as Digital kiosks, are providing services to citizens in rural areas.
CSCs are a unique PPP model where micro-entrepreneurs are creating sustainable livelihoods and bringing about a digital revolution in the villages of India.
It has strengthened digital delivery of services. It has spread across 2.3 lakh Gram Panchayats in the country that provides digital access to rural areas at an affordable cost.
These centres have led to empowerment of marginalized sections of the society by creating jobs and promoting rural entrepreneurs specially women.
CSCs have also undertaken Stree Swabhiman initiative to create awareness about menstrual health and have set up many sanitary pad units.
It provides one mobile app for availing government services through backend integration with several government applications and databases.
It facilitates automation in hospitals through 20+ modules of Hospital Management Information System namely patient registration, IPD, Pharmacy, Blood bank, etc.
It is a massive online open courses (MOOCs) platform, which offers more than 2000+programme categories.
It allows credits to students on the completion of course. The credit is recognised by Universities.
National Scholarship Portal
Provides facility of multiple scholarship schemes through a single online portal and includes application submission from students, verification by School Administration, approval by Authorities and disbursal through DBT.
The world’s largest digital literacy programme, Pradhan Mantri Gramin Digital Saksharta Abhiyan (PMGDISHA), is bridging the digital divide and helping people to access benefits of the digital world.
It has been started with an aim to make at least one person per family digitally literate.
An e-commerce platform for public procurement of common use goods and services.
Many sellers from small towns are participating in public procurement due to end-to end automation.
This effort is attempting to increase the efficiency in public procurement by increasing transparency through an online platform for sourcing.
This platform is acting as a single localised national market under one roof, where all buyers and sellers can interact and carry out their business across the country regardless of their geography.
This makes GeM a truly digital tool of empowerment and entrepreneurship. This is boosting the growth of MSMEs, small manufacturers and other sellers.
Even though a late entrant, India set to leapfrog in Digital Payments bypassing the era of Cards and Net Banking.
Many innovative digital payment tools, namely BHIM-UPI, BHIM-Aadhaar, BHARAT QR Code, National Electronic Toll Collections etc., have been implemented.
The experience of UPI has transformed the digital payment ecosystem in a span of two years.
Various private players are on-board on unique payment platform that is not only eliminating friction of cash from economy but also creating a new ecosystem for new business models, such as flow-based lending, credit scoring, insurance writing etc. providing sustainable solutions to serve the needs of the citizen.
E-Courts Mission Mode Project
It promotes automation in Courts including Supreme Court, High Courts, District Courts and District Court Complexes.
National Judicial Data Grid is also implemented, which analyses the data gathered from all integrated courts and shows all India figures through dashboard.
MyGov is an example of the Government’s commitment towards participative governance, bringing citizens and Government closer to one another by democratizing the decision- making.
This facilitates participatory governance in the country by providing a common digital platform, where citizens can share their views on government programmes and schemes.
The BPO movement for smaller towns is facilitating balanced regional growth and creating job opportunities.
It is changing the digital profile of the nation as the BPO industry which used to be metro centric earlier but has now dispersed and is permeating into small towns such as Jammu, Srinagar, Sopore, Baddi, Raipur, Sagar, Mohali, Jaipur, Unnao, Siliguri, Kohima, Shillong. Auroville, Hosur, Madurai, Mayiladuthurai.
As of now, 222 BPO units are functioning across 97 small cities and 27 States and UTs. It has the potential to create employment opportunities to around 1.5 lakh persons across the country.
India Enterprise Architecture (IndEA) aims to offer One Government experience to citizens and businesses by establishing the best-in-class architectural governance, processes and practices with optimal utilisation of ICT infrastructure and applications.
Artificial Intelligence along with other emerging technologies is envisaged to provide solutions for the benefit of citizens in all social sectors / domains.
National Programme on Al has been designed with priority mission areas, namely Healthcare, Agriculture, Education, Smart Cities, Transportation, Cyber Security, Energy, Finance and Indian Languages.
This programme will be implemented in a hub and spoke model, wherein the proposed National Centre on Artificial Intelligence will act as the hub and Centres of Excellence (CoEs) along with Startups will act as spokes.
Geographic Information System (GIS)
Location-based information is a vital aspect of a digital economy not only to plan and monitor the developmental programmes but also to manage transparent, efficient and effective delivery of citizen-centric services.
The use of Geographic Information System (GIS) as a decision support system for developmental planning is a critical component of e-Kranti pillar under the Digital India programme.
To leverage GIS under Digital India, Ministry of Electronics and Information Technology (MeitY) had launched National Centre of Geo-Informatics (NCoG) in December 2015.
A major e-governance sub-system, GIS is an important lever to accelerate growth and increase focus in numerous domains including government, education, environment, natural resources and business.