Published: 26th Jul, 2021
An Artificial Intelligence (AI)-powered grievance management application, developed by the Ministry of Defence with the help of IIT-Kanpur is launched.
Context
An Artificial Intelligence (AI)-powered grievance management application, developed by the Ministry of Defence with the help of IIT-Kanpur is launched.
About
About the AI based grievance Application
- This is the first AI-based system developed to improve grievance redressal in the Government.
- The AI tool developed as part of the initiative can understand the content of the complaint based on the contents therein. As a result, it can identify repeat complaints or spam automatically.
- Categorization of complaint: Based on the meaning of the complaint, it can categorize complaints of different categories even when keywords normally used for such search are not present in the complaint.
- Geographical analysis of complaints: It enables geographical analysis of complaints in a category including analysis of whether the complaint was adequately addressed or not by the concerned office.
- User-friendly: Easy user-friendly search enables the user to formulate his queries/categories depending on management requirements and seek performance results based on the query.
Significance of the application
- The release of this application marks the introduction of AI-based innovationsinto governance and administration.
- This project is the first of its kind initiative of the Government for using AI, data science, and Machine Learning techniques in grievance redressal.
- The success of this project in MoD will pave the way for the extension of this application across other Ministries.
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