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MeitY may soon integrate ChatGPT with WhatsApp for key government schemes

Published: 16th Feb, 2023

Context

The Ministry of Electronics and IT (MeitY) is reportedly working on a ChatGPT-powered WhatsApp chatbot to help Indian farmers learn about various government schemes. 

About

Key-highlights of the development

  • Bhashini, a small team at the Ministry of Electronics and IT (MeitY), is currently building a WhatsApp-based chatbotthat relies on information generated by ChatGPT to return appropriate responses to queries.
    • Essentially, voice memos could be used to make requests to the chatbot, which would then respond with a voice-based response produced by ChatGPT.
  • Benefits: The ChatGPT-powered WhatsApp chatbot will also let users send a question via voice notes. This will help numerous farmers in India who may not be familiar with typing on smartphones.
  • Why whatsapp: WhatsApp has more than 500 million users, and even those with relatively low digital literacy know their way around the app.
  • Background: This development comes as the competition between Google and Microsoft over the future of internet search heats up.

What are the persistent limitations?

  • ChatGPT is occasionally found to generate incorrect answers to queries. 
  • This can potentially produce harmful instructions or biased content. 
  • The chatbot’s knowledge is limited to events before 2021. 
  • It is also unable to provide answers to country-specific questions. 
  • It is only capable of providing generalized answers, unlike Google Assistant and Amazon Alexa that are more focused on giving specific answers to user queries

About Bhashini

  • Digital India BHASHINI is India’s Artificial Intelligence (AI) led language translation platform.
  • Bhashini aims to build a National Public Digital Platform for languages to develop services and products for citizens by leveraging the power of artificial intelligence and other emerging technologies.

About ChatGPT

  • ChatGPT is a chatbot powered by AI that can be used to ask queries.
  • This chatbot is designed in such a way that the replies to the queries are both technical and jargon-free.
  • It is a natural language processing (NLP) model that works using a large corpus of conversational data.
  • It is capable of generating human-like replies, allowing natural conversation between the user and the virtual assistant.
  • The chatbot makes use of Reinforcement Learning from Human Feedback (RLHF) technology. However, it is modified to appear more friendly to humans.
  • It is based on GPT-3.5 – a deep-learning language model that produces human-like text.
  • The technology produces different answers for the same question in the future since it improves over time and understands queries better through machine learning.
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