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The Rise of Services

  • Published
    9th Oct, 2023


India's services sector is undergoing significant changes, with a focus on services exports and domestic services and can have significant impact on India’s economy.

Growth in India's Services Sector

  • Services Exports Boom: India's services exports are thriving, evolving beyond IT to include professional services, contributing to a 60 billion dollars increase in annual revenues in three years.
  • Diverse Service Providers: The services sector sees the emergence of diverse providers, including mid-sized IT firms, consulting firms, and Global Capability Centres (GCCs) offering higher-value services.
  • Rapid Growth in Professional Services: Professional services exports have grown rapidly at a 31% CAGR in the last four years, showcasing India's expanding role in global services.

Factors Sustaining Growth

  • Structural Growth: Despite global growth concerns, India's services exports are believed to have a structural element, driven by remote work acceptance, skill diversity, cost competitiveness, and scalability.
  • Tipping Point for Growth: India is reaching a tipping point, mirroring countries like the US, UK, Germany, and Ireland, where exports in a specific sector led to even higher growth.
  • Integration of Services and Manufacturing: Multinationals are expanding their presence in India, integrating services with manufacturing, particularly in sectors like medical equipment, electronics, and precision manufacturing.

Domestic Services and Manufacturing Integration

  • Digital Infrastructure for Manufacturers: India's digital public infrastructure supports tech startups. These startups can help small manufacturers gain access to credit, raw materials, logistics, and quality checks, fostering growth.
  • Addressing Manufacturing Challenges: Startups venturing into manufacturing can address India's challenges in the low- and medium-tech manufacturing sector, stimulating job creation and economic growth.
  • Services Energizing Manufacturing: The rise of modern services can complement manufacturing and drive growth. Multinationals and domestic startups are crossing over to manufacturing, heralding a positive trend.
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