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Addressing the challenges in new-age digital commerce

  • Published
    6th Aug, 2022


Despite the rapid advancement of the digital platform, local vendors/small businesses are finding it difficult to integrate with the platform-centric e-commerce system which is resulting in centralising tendency of digital commerce transactions.

Reasons for a radical transformation in India’s consumer behaviour:

  • Increased sphere: Affordable data plans, penetration of smartphones, increased has catalysed the online revolution in the country.
  • Pandemic induced demand: The novel coronavirus pandemic has also added to a great extent in changing the behaviour of Indian consumers.
  • Easy availability: From groceries to online medical consultations and even to resolving disputes online- all of this has become a reality now.

The problem faced by small businesses:

  • The local store/enterprises are still confined to a digital vacuum, owing to the additional cost to register their presence on numerous platforms.
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