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Syllabus

Emotional Intelligence

• Theories Associated with Emotional Intelligence • Can Emotional Intelligence be Developed? • Components of Emotional Competencies 1. The Self-Awareness Cluster: Understanding Feelings and Accurate Self-Assessment 2. The Self-Management Cluster: Managing Internal States, Impulses, and Resources 3. The Social Awareness Cluster: Reading People and Groups Accurately 4. The Relationship Management Cluster: Inducing Desirable Responses in Others • Importance of Emotional Intelligence at Workplace • Importance of Emotional Intelligence in Civil Services
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